Orders cannot be cancelled once they have been shipped.
US CUSTOMER SHIPPING INFORMATION: Orders will be shipped within 48 hours of receiving them. Currently, our shipping costs are determined by weight of the order. This helps us to determine shipping for flat rate boxes. Orders weighing 13oz. or less after packaging will be mailed First Class only unless the items are too bulky OR other arrangements have been made. Please allow 5-7 business days for delivery once you receive your shipping notification. Any and all orders over 13oz. will ship USPS Priority Mail Flat Rate. Please allow 2-3 days for delivery for Flat Rate.
USPS Priority Mail is a very reliable service. However, there are times packages can be misdelivered or go missing due to package theft.
BE AWARE OF YOUR LOCATION: If the tracking shows your package was delivered and you claim you did not receive your package, we cannot file a claim with the USPS. As a result, we will not be able to refund or replace your purchase. If you have any concerns whatsoever, please contact me and we will require a signature delivery for your order, no matter the amount of the order. This may require an additional payment.
FPO/APO: We are happy to ship packages to our service members around the world.
INTERNATIONAL CUSTOMER SHIPPING INFORMATION: Please be aware that your package will ship USPS Priority Mail only unless you contact us and make arrangements otherwise. This service does not have guaranteed tracking and insurance outside of the United States. By shipping this method, you agree that KVLT SOAP is not responsible for your package at any time after it reaches US Customs. No refunds will be given for a lost or damaged package as we have no recourse ourselves to file a claim.
BE AWARE OF YOUR LOCATION: No refunds or replacements will be given if you claim you did not receive your package but any tracking that is available shows that you did. KVLT SOAP is not responsible for any fees incurred by Customs. If you have any concerns about these requirements whatsoever, please contact me and we can arrange an alternate form of shipment. This may require an additional payment.
Please understand that we are a small business and cannot be responsible for packages that are shown to be delivered by the carrier but go missing. The above information is not to just remove ourselves from liability but is the result of the fact that we also have no recourse with USPS to resolve the situation financially. We will do anything in our power to help resolve any and all situations that may arise and work on your behalf with the USPS.
RETURN & EXCHANGE POLICY
Because our products are personal care items, we cannot accept returns or exchanges, even if unopened. If we've made a mistake, we will do everything we can to fix it, including replacing your product for free or issuing a refund, if necessary. Refunds will be given only under specific circumstances but please contact us if there is an issue with your order.
Please see our Terms & Conditions for more complete information on our refund policy.